Delete your account
Effective 25 September 2026
You can have your MedShelf account removed, along with the records that belong to it. You do not need the app installed to ask, and you do not need to be able to sign in.
How to ask
Email support@medshelf.app from the address your account uses, and say that you want it deleted. If you can, name the pharmacy as well — it helps us find the right account when one person works at more than one shop.
We reply from the same address. If you cannot write from your account's email, say so and we will ask you something only the account holder would know before deleting anything.
If you own a pharmacy
Tell us which of the two you want, because they are different and we will not guess:
- Just your account. You are removed. The pharmacy stays, and its records stay, so anybody else who works there can carry on. Hand ownership to somebody first, or the shop is left with nobody who can manage it.
- The pharmacy as well. The shop and everything recorded in it go with your account: stock, sales, customers, staff list, cash counts. Anybody else on that staff list loses their access to it.
What is removed
Your name, email address, phone number and password hash, every sign-in session and device registered to you, and any outstanding invitations. If you asked for the pharmacy too, then its medicines, stock, deliveries, shelf counts, sales, customers, staff list and cash counts go as well.
What stays, and why
If you are a member of staff and the pharmacy is staying open, the sales you recorded stay on that pharmacy's books with your name on them. They are that shop's accounts rather than your personal data, and a pharmacy whose sales can be made to disappear cannot be audited. Nothing else about you is kept.
Deleting the pharmacy removes those sales along with everything else in it.
How long it takes
We act on the request within 30 days of confirming who you are, and write to you once it is done. Backups are overwritten on their own schedule and are gone within 90 days.
Related
See Privacy for what MedShelf stores and who can reach it.